Mazda drivers recently reached a settlement in a lawsuit with the Japanese car manufacturer. This time, the users prevailed after taking on the automotive giant. The system is flawed and causes technical issues. While Mazda has not admitted any wrongdoing, it has agreed to settle with the plaintiffs. Customers will be able to request reimbursement up to $1,750 per vehicle
24-month extension of the vehicle warranty covering Software Updates
The settlement benefits current and former Mazda car owners and leasers of the following vehicle models: Mazda2 (2016-2022); Mazda3 (2014-2018); Mazda6 (2016-2021); Mazda CX-3 (2016-2021); Mazda CX-5 (2016-2020); Mazda CX-9 (2016-2020); Mazda MX-5 (2016-2023)
The resolution: “Under the Settlement, Defendant has agreed to provide Class Members with 1) a 24-month extension of their vehicle warranty covering Software Updates and any necessary repair or replacement of the Vehicles’ Connectivity Master Unit (CMU) (the “Limited Warranty Extension” or “LWE”); and 2) reimbursement for certain prior Out-of-Pocket Expenses related to the Vehicles’ CMU, Software Updates, SD Card, Display, or Rear View Camera.”
If you haven’t done so, how do I file a claim?
The deadline to file a valid claim for compensation is August 1, 2025. To file a valid claim, claimants must provide proof that they are or were the owners or lessees of the eligible vehicles, as well as provide an original invoice, a legible photocopy of it, or other records, including third-party receipts, invoices, and repair orders or invoices related to the repair of their Mazda Connect system.
On the one hand, customers will be able to request reimbursement for out-of-pocket expenses related to the Mazda Connect infotainment system, up to $1,750 per vehicle. And, as mentioned above, claimants will receive a 24-month limited warranty extension for their Mazda vehicles, covering software updates, repairs, and replacements of the connectivity head unit.
Mazda denies these allegations and denies that the Mazda Connect system is defective
Specifically, according to the official settlement, the plaintiffs allege that the Mazda Connect infotainment system in the Class Vehicles has technical glitches that cause it to reboot, freeze, become unresponsive, become stuck in an endless boot loop, have unexpected audio or video errors, or otherwise malfunction. Mazda denies these allegations and denies that the Mazda Connect system is defective.
Regarding the resolution, Mazda stated: “The class representatives and Mazda disagree on the claims raised in this Litigation. The Litigation has not reached the discovery stage, and the Court has not ruled in favor of the class representatives or Mazda. Instead, the class representatives and Mazda have reached a settlement of the Litigation.”
The MAZDA CX-30 has become one of the best-selling cars
Mazda has recently seen a surge in sales thanks to the MAZDA CX-30. The brand’s SUV has become the company’s best-selling car and one of the best-selling in various countries around the world. The design, comfort, and the advantage of a brand with years of experience in the market have given confidence to buyers who have opted for this model.
Today, companies face class-action lawsuits that typically seek protection of users’ or employees’ personal data. Therefore, this won’t be the only case we see involving large multinationals.
